An Operations or departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives. Accountable to a more senior manager or business owner. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management.




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Joe Bloggs

Who is it for?

Operations manager, Regional manager, Divisional manager, Department
manager and Specialist managers.


Typically this standard is achieved in 18-24 months. This will be achieved through
a blended learning approach to include:

  • 11 x face to face masterclass sessions
  • Flexible weekly access to a skills coach
  • Embedded skills learnt in the workplace
  • End Point Assessment (EPA)


Organisational performance – delivering results, Interpersonal excellence
– managing people and developing relationships, Personal effectiveness –
managing self.